Professional Experience

Technical Writer and Editor - Feedzai (Jan - June 2025)

Developed bilingual documentation (English and Spanish) identifying gaps and opportunities to complete and improve the documentation adding value for users.


Key Achievements:

  • Implement agile documentation practices to reduce rework.
  • Parternship with Product Owner through daily meeting and priorities aligment.
  • Integrated GenAI-powered tools into workflows to increase productivity and documentation impact.

Tech Stack

Software JIRA, Confluence, GitLab, NotebookLLM, Cursor, Gemini, Docusaurus
Programming Language Python
Technology GenAI tools, CI/CD, Agile, UX Design, API Documentation


Documentation Manager, Technical Writer and Editor - Mercedes-Benz.io (2021-2023)

Developed and executed documentation project roadmap, supporting continuous improvements and updates, efficient feedback channels, and quality assurance automations.


Key Achievements:

  • Designed and conducted regular user surveys to align users’ needs with documentation project milestones.
  • Optimized documentation workflows, enabling contributors to provide higher value while reducing effort.
  • Designed, applied and mantaing documentation templates and style guide to ensure consistency.
  • Optimized the Information Architecture, increasing findability and meeting users' needs.
  • Set up quality checks and CI/CD automations.
  • Implemented Plain English principles to enhance documentation clarity.
  • Participated in company gatherings to enable documentation practices.

Technical Writer and Editor - Infinera (2020 - 2021)

Edited user technical documentation and collaborated with SMEs to ensure content accuracy and clarity.


Documentation Manager, Technical Writer nad UX Designer - AIDA Domingo Alonso Group (2014 - 2017)

Developed bilingual documentation (English and Spanish) for a suite of new web and tablet applications, ensuring consistency and UX design practices.


Key Achievements:

  • Developed and maintained comprehensive user documentation for a suite of new web and tablet applications in English and Spanish, ensuring accuracy and clarity for diverse users.
  • Established UX design processes and best practices, integrating user behavior insights from Subject Matter Experts (SMEs) to enhance usability.
  • Provided UX design expertise to all product development teams within an Agile framework.
  • Collaborated closely with Product Owners, developers, testers, and SMEs to guarantee the completeness and clarity of all documentation.

Freelance translator for technical and creative texts - (2011 - 2014)

Academic Background

Bachelor's Degree in Translation and Interpreting - University of Las Palmas de Gran Canaria (2011)

Specialized in creative, scientific and information technology translation. Language pair: English and French.


Certificate of Higher Education in Computer Network Management - Tech. School IES La Minilla (2005)


Courses

Click "Show More" to view a detailed list of courses and certifications.


Category Title
API
  • Mastering API Documentation (Docsgeek.io)
  • Documenting APIs (I’d rather be writing site)
  • OpenAPI Specification (Official documentation)
  • API Documentation Best Practices (APISec University)
  • Swagger and Postman Basics (Udemy)
  • SwaggerHub Introductory Training (SmartBear)
  • Getting Started with SwaggerHub Explore (SmartBear)
  • SwaggerHub API Owner, Designer and Consumer (SmartBear)
  • Introduction to Contract Testing (SmartBear)
  • API Security Workshop (APISec University)
UX Design
  • Hacking the UX for Developers (Pluralsight)
  • UX Design: complete UX fundamentals (Udemy)
AI & GenAI
  • Artificial Intelligence Master’s Degree (VIU University, self-paced)
  • ChatGPT Prompt Engineering for developers (DeepLearning.ai)
Project Management
  • Certified Distributed Management (Remote-how, Inc)
  • Agile Software Development: Kanban for Developers (LinkedIn)
  • Stay Lean with Kanban (LinkedIn)
  • Customer Service: Knowledge Management (LinkedIn)
Effective Writing
  • Writing in Plain Language (LinkedIn)
  • Writing in Plain English (LinkedIn)
Outsystems
  • Intro to OutSystems Development (ODC) (85% completed)
  • UI development 101.
  • Becoming a Web Developer (22% completed)